Banking Services
What do I need to open a bank account? How can I take out a loan? What payment methods are there? Here you can find information about the different products and services that banks offer.
Deposits
Bank deposits are transactions where funds are received by credit institutions, which undertake to repay them in accordance with the terms contracted. These operations may only be carried out by credit institutions registered with Banco de Portugal and authorised for this purpose.
To make a deposit you must have previously opened an account, which will allow you to make cash withdrawals and to make and be the beneficiary of payment transactions.
Most common types of deposits
Demand deposits
- These can be made available at any time.
- Demand deposits generally do not pay interest or they pay interest at a very low rate, because transactions on these funds can occur at any time.
- The minimum banking services account and the basic account are demand deposit accounts with special conditions (see the 'Minimum Banking Services' section).
Term deposits
- These are repaid at the end of the period for which they were set up.
- Credit institutions may allow early withdrawal of the funds but there is usually a penalty, which is reflected in the amount of interest receivable for that period.
- This type of deposit usually pays interest at a rate higher than that for demand deposits.
- Interest may be paid periodically or only when the deposit period ends, and depends directly on the length of that period.
Credits
A credit agreement is, as the name indicates, an agreement established between a credit institution (creditor or lender) and a customer (debtor or borrower), whereby funds are made available by the institution to the customer for a certain period of time and subject to a set of conditions, which constitute the rights and obligations of the contracting parties. The customer is obliged to repay the amount borrowed over the agreed period, plus interest and other charges.
Credit may only be granted by credit institutions and certain companies registered for that purpose with Banco de Portugal.
A credit intermediary may intervene in the process of granting credit, namely by presenting proposals and assisting customers with the preparatory acts for taking out the credit. However, credit operations must always be contracted with an institution authorised to grant credit.
The most common types of credit operations contracted with consumers
Home loans
This credit can take the form of:
- Credit agreement for the purchase or construction of permanent owner-occupied, secondary or rental housing;
- Credit agreement for the purchase or maintenance of property rights over existing or planned land or buildings;
Note: In addition to home loans, there are other mortgage loans which are subject to the same rules as home loans, namely: i) credit agreements which, while not home loans, are secured by a mortgage or by another equivalent security usually used on property; and ii) the leasing of property for permanent, secondary or rental housing.
Consumer credit
This credit can take the form of:
- Personal credit: Credit for various purposes. The amount, term and repayment method of the loan are defined in advance;
- Motor vehicle credit: Credit for the purchase of a car or for the purchase of other vehicles;
- Revolving credit: Agreement in which a maximum credit limit (ceiling) is established which can be used over time and which can be renewed as the outstanding balance is being repaid.
It includes, among others:
- Credit card: Agreement that allows the use of credit, through a card, up to a previously agreed maximum limit. The amount used is repaid on the date and under the conditions agreed with the card issuer. After payment, the customer is again able to use the credit within the established limit. It allows you to make payments for goods and services and, in some cases, withdraw cash on credit (cash advance).
- Overdraft facility: Agreement that allows the customer to access funds that exceed the balance of the demand deposit account, up to a maximum credit limit defined in the agreement.
- Line of credit: Agreement of indefinite duration in which a maximum credit limit is established which is made available in the customer's account.
- Banking current account: Agreement of predefined duration in which a maximum credit limit is established and no fixed schedule for repayment is defined.
- Overrunning: This is an overdraft accepted by the institution, which exceptionally allows a customer to have funds available that exceed the current account balance or the agreed ceiling for the overdraft facility.
Payments
Payment methods consist of cash and other payment instruments which enable the purchase of goods and services by moving funds from a payment account or electronic money.
Most common payment methods
Cash
Cash (banknotes and coins) is a universally accepted means of payment, unlike other payment instruments, such as payment cards, which may not be accepted by merchants.
Cards
Cards are payment instruments issued by credit institutions or by other entities authorised for this purpose and made available through a contract that establishes the conditions for their use.
- Debit cards: The debit card is a personal, non-transferable card associated with a payment account that allows various types of transactions to be made, such as cash withdrawals, payments for goods and services, checking account balances, etc. Using the debit card implies the immediate deduction of the transaction value directly from the associated account.
- Credit cards: In addition to allowing payments for goods and services and, in some cases, cash advances, these cards have an underlying contract that allows the use of credit up to a previously agreed maximum limit. The amount used is repaid on the date and under the conditions agreed with the card issuer. After payment, the customer is again able to use the credit within the established limit.
Bank Transfers
Credit transfers allow the movement of funds between payment accounts. Transfers can be as follows, according to their type:
- Intrabank - between accounts at the same payment service provider.
- Interbank - between accounts at different payment service providers. Interbank transfers can also be internal (within the same country) or cross-border (between different countries).
Transfers can be defined as follows, depending on the payment model:
- Single Euro Payments Area (SEPA) transfers - Euro transfers made through harmonised systems in the SEPA area1
- Non-SEPA transfers - Transfers in which at least one or both of the service providers (of the payer or the payee) are not based in the SEPA area, or the transfers are in a currency other than Euro, even if the payment entities are located in the SEPA area.
Transfers can also be traditional or instant:
- Traditional transfers - The funds become available on the day the payment order is received - in the case of transfers between accounts held at the same payment service provider - or by the end of the subsequent business day - in the case of transfers between accounts held at different providers.
- Instant transfers - The funds are made available in the beneficiary's account within a maximum of 10 seconds, regardless of the day and time the transaction is carried out.
1 The SEPA area currently comprises 36 countries and territories: the 27 EU Member States plus the United Kingdom, Iceland, Norway, Liechtenstein, Switzerland, Monaco, San Marino, Andorra and the Vatican City State.
Direct Debits
Direct debits allow the debtor customer (payer) to make periodic payments by means of a debit authorisation on the bank account, by means of a pre-established agreement with the creditor entity.
The debtor may make payments resulting from long-term and sporadic agreements. Direct debits can also be used to make one-off payments.
Cheques
Cheques are a means of payment that allows the movement of funds that are available in the accounts of the respective holders and which entitle the payee to receive the amount indicated therein.
The supply of cheques is based on the establishment of an agreement between the bank and the customer, but banks are not obliged to provide this service to their customers.
It should also be noted that cheques are being gradually replaced by more efficient and safer payment instruments, such as payments made using cards, bank transfers or by direct debit.
Minimum Banking Services
Minimum Banking Services are a set of banking services considered essential, which citizens can access at reduced cost.
Until 2015, these services were provided by credit institutions on a voluntary basis, i.e. if they signed agreements entered into for this purpose.
Currently, minimum banking services must be provided by all credit institutions authorised to accept deposits from the general public and which make publicly available the services included in the minimum banking services, through the Minimum Banking Services Account.
The Minimum Banking Services Account is a payments account, intended for customers who do not have a payments account anywhere in the banking system (except in exceptional situations established by law) or who request the conversion of the payment account they hold to the Minimum Banking Services account, provided that the requirements of Decree-Law 27-C/2000 of 10 March are met.
The holder may, in addition to opening and maintaining the minimum banking services account, at no additional cost:
- Have a debit card to use the minimum banking services account (payments account);
- Use the minimum banking services account through automatic teller machines in Portugal and the other Member States of the European Union;
- Use the account through the home banking service (i.e. the website of the credit institution) and the branches of the credit institution;
- Make deposits, withdrawals, payments for goods and services and direct debits;
- Carry out intrabank transfers (i.e. transfers to accounts opened at the same credit institution where the minimum banking services account is held);
- Make interbank transfers (i.e. transfers to accounts opened at other institutions), through automated teller machines, without restriction on the number of transactions that can be carried out, and homebanking, in which case there is a maximum of 48 interbank transfers per calendar year, carried out via homebanking or the banks’ applications, and 5 transfers per month, with a limit of EUR 30 per transaction, carried out using payment applications operated by third parties.
The minimum banking services account may have several holders, provided that they all meet the legal requirements.
Customers who subscribe to the minimum banking services may take out other banking products or services, and these additional products or services may be subject to the payment of fees and charges, as provided for in the price list of the credit institution concerned.
Banco de Portugal publishes detailed information on the Banking Customer Portal on the nature and scope of minimum banking services, the rights and duties of the Banking Customer, as well as the characteristics of the minimum banking services account.
Information on this topic can also be found on the Todos Contam Portal and on the Directorate-General for Consumer Protection website.